Refund policy

Shipping

For all orders, processing and verification times range from 1 to 3 business days before shipment. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.

Orders shipped to the US will be shipped via UPS, and international orders will be shipped via SMSA. Delivery times range from 6 to 12 days depending on the customer's country's customs.

Please note that we cannot make any changes to the shipping address once the order has shipped. Additionally, we do not ship to P.O. boxes.

Cancellations

Our fulfillment process begins as soon as we receive your order, so we cannot fulfill cancellation requests. All confirmed orders are subject to our standard return policy.

If an item is unavailable, we reserve the right to cancel your order or any items in your order at any time. We will refund your money in full to your original payment method. You will be notified by email of any orders or items we are unable to fulfill and for which we will issue a refund.

Returns

How to Return Your Order

As part of our commitment to reducing our environmental impact, our return instructions are paperless. This benefits our customers, our people, and our planet.

We recommend returning your items in the packaging your order arrived in. If you are unable to do so, please find a suitable alternative. Make sure to also protect any designer boxes or cases that came with your order inside your return package. If you return your item without protecting the designer boxes or cases included with your order, you may not receive your refund.

Booking your return is free and easy. Here’s what you need to do:

Return Policy

All returned items must comply with our return policy in order for a refund to be processed:

- Items must be unworn, unused, unwashed, and in their original condition as received.

- Auth tags on shoes must be intact. If they are removed, the item will not comply with the return policy and will not be refunded.

- Shoes must be returned in their original packaging and packed in a protective shipping box.

- Return requests must be submitted within 3 days of delivery, and the item(s) must be shipped back within 7 days of the confirmed order. Items that do not conform to this timeframe or are shipped outside of it will be rejected and returned to you.

1. Contact our customer service via WhatsApp to create a return request.

2. Place each item you received in its original packaging and the boxes or cartons that came with your order.

3. We will issue a shipping label and send it to you for delivery to the shipping company.

We recommend that you ask the courier to scan your package upon receiving your returns. This will ensure that your return can be tracked. Click here to contact our team via WhatsApp

If you believe you received a damaged or defective item, or if there was an error in the execution, please contact [email protected]
and our customer service team will be happy to assist you.

Exchanges

Due to the nature of our shipping market, we can offer exchanges. Each item may have a different seller and availability level.

If you purchased the wrong size, you are welcome to submit an exchange request within 7 days of receipt.

Refunds

Please allow up to 10-14 business days after your return arrives for us to inspect, verify, and process your refund. Refunds will be issued to your original payment method, excluding original shipping and customs fees.